Artificial intelligence in the public sector
Artificial intelligence (AI) is currently one of the most vividly discussed topics in innovation research and practice. One possible definition of AI is that it involves computer systems to perform tasks that would otherwise require human intelligence. In recent years, technological advances have enabled new applications of AI such as self-driving cars and intelligent chatbots, sparking hopes that it would soon also bring about improvements to the functioning of public organizations. Oftentimes, machine learning algorithms (supervised, unsupervised and reinforcement learning algorithms) are used to implement these applications. In this research focus, we study the possibilities, opportunities and risks of AI applications with a specific focus on public organizations.
