- A problem with your computer?
- A question about software?
- Need help with one of the Ci services?
Contact us for all your IT questions relating to your studies or employment at UNIL.
Help desk
- Help desk open Monday to Friday from 8am to 5pm
- can be reached by telephone on +41 21 692 22 11
- can be reached by email helpdesk@unil.ch
- The help desk at Amphimax
- 8h00-17h00 (during semestres)
- 8h00-12h00 (between semestres)
- access map
Private IT equipment
The help desk offers free IT support for your private hardware if you are a member of the university community (on a best effort, first come, first served basis: we will do our best but there is no guarantee of results). You can contact us by email, phone or simply come to our desk at the Amphimax.
UNIL IT equipment
If you have a machine in the UNIL's inventory, the help desk will come to you! You can simply contact our help desk by email or telephone and we will arrange a meeting directly at your premises on campus.
Computer equipment listed in the UNIL inventory is easily identified by a label with a number and a QR-code that points to a web page describing the physical and software characteristics of the machine:
Remote assistance
with TeamViewer
Download app LINUX, ChromeOS ou pour smartphones et tablettes
Secure connection with unique access codes valid for a single intervention, only in your presence and with your agreement.
(software used: TeamViewer 15)
Service status
Check whether an outage has been announced for a service or infrastructure managed by the Ci-UNIL (announced outage = resolution already in progress):
Service status
