Negotiating in Academic and Professional Contexts (dès B2)

• Identify the key concepts of negotiation and recognize the different stages of the negotiation process
• Plan, prepare and deploy strategies for successful negotiation
• Build rapport by applying trust-building techniques
• Communicate position and interests to initiate the bargaining process
• Negotiate effectively using different media (e.g. email, face-to-face, visio-conference)
• Apply a range of communicative strategies to avoid conflict and reach a conclusion (e.g. clarification, active listening, reframing)
• Evaluate and reflect on own performance, receive and respond constructively to feedback
• Acknowledge and deal with intercultural issues in communication

*When indicated, the multimedia space for independent learning (EMA) is an integrated part of the course. It can be “online registration” or “free access” (details)